Follow

Frequently Asked Game Questions

Q: Can I transfer my purchase from one platform to another?

A: Sorry, but Jackbox Games can’t transfer purchases between platforms. In order to have the game on new platforms, new purchases must be made.

There is one exception to this rule: If you buy the Jackbox Party Pack 4 for the Apple TV, you’ll also be able to download it on the iPad, and vice versa.

 

Q: Can I get a refund for a Jackbox Game that I purchased?

A: If you purchased our game from a marketplace we don’t own, like Steam, the Apple App Store, or the Playstation Network, then I’m sorry, but we can’t refund your purchase. Only the company that owns that marketplace (such as Valve, Apple, or Sony, respectively) can issue you your refund.

 

Q: Do your games require an account or a subscription to play?

A: Nope! You don’t need an account to play, and once you buy our games once you own them forever.

 

Q: I’m looking for a specific game, but I can’t find it. What’s the deal?

A: Our website has a list (https://jackboxgames.com/games/) of all the games we’ve released. If you don’t see the game you’re looking for in that list, then it’s probably included in one of our Party Packs.

 

Q: There are a lot of platforms to choose from – which platform should I choose to purchase my game for?

A: That depends on a lot of things. If you want to be able to bring your platform with you, then you shouldn’t buy it for an Xbox or a Playstation. If you have a set-top box that you use a lot, like an Amazon Fire or an Apple TV, then that’s probably the right way to go.

If, however, you want the power of a console but with the portability of a set-top box, you’ll want to buy it for your computer through either the Mac App Store or Steam. You can bring these with you anywhere – either by using a laptop or by installing the game onto a computer that’s already at your destination – and if you have an HDMI cable and the right adaptor, you can even hook your computer or laptop up to your TV so you can play the game where everyone can see it.

 

Q: What happened to all the classic YDKJ games? I can’t play them on my new computer.

A: I’m sorry, but newer systems can’t play the old CD-ROM games. They’ve all been made available through Steam, though – you can even buy them as a bundle for $20. Just look for the “Classic Pack” purchase option.

 

Q: Are your games family friendly?

A: All of our games are rated T for Teen by the ESRB, and most of our games have a family friendly filter. With the filter enabled, the game should be closer to an E10+ rating.

The games which do not have a family friendly filter are listed below. These were either released before we started including the feature, or have premises which make the game inherently family-friendly or unfriendly.

Game Name

Why it doesn’t have a filter

What pack it’s a part of

Fibbage and Fibbage XL

Released before introduction of filters

Released as a standalone game

The Jackbox

Party Pack 1

Released before introduction of filters

It’s its own Party Pack

Trivia Murder Party

Inherently Family Unfriendly

Released in Party Pack 3

TeeKO

Inherently Family Friendly

Released in Party Pack 3

Civic Doodle

Inherently Family Friendly

Released in Party Pack 4

Monster Seeking Monster

Inherently Family… Awkward (Its premise involves dating other players)

Released in Party Pack 4

 

Q: What’s the chance that you’ll translate your games into my native language?

A: We get a lot of localization and translation requests from fans all over the globe, so we know how much this means to our non-English-speaking fans. We want to deliver translated versions of our games, but ideally these versions wouldn’t just be translated – they would be fully localized. Because we’re a company that makes humorous party games and invests heavily in having a certain sense of humor, that means finding comedic writers who can skillfully translate our content from English into the target language. In a lot of situations, they might even need to take out jokes that are too America-centric and substitute in original content appropriate for the target culture.

Long story short: We would LOVE to be able to localize all of our games for all the different languages and cultures that our fans across the globe use and belong to. But we can’t. We’re a small game studio that makes five games a year, which means we have very few resources to put towards anything other than making the next pack of party games. That being said, it is still something we want to be able to deliver on someday.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.