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Connecting to Jackbox.tv / Help

No separate app is required to play,  simply open your web browser and connect to jackbox.tv  (DO NOT USE JACKPAD)

Only one user can login per browser (per device)

Make sure to have cookies & JavaScript enabled on your browser (cookies will allow you to rejoin the game if you get disconnected)

Rooted or jail-broken devices are not guaranteed to work

Disable private browsing if you get a blank white screen on jackbox.tv

Disable any ad/pop up blocking software (they don't always play nice with jackbox.tv)

Make sure that the following ports are set to open on your firewall and router 80, 443, 843, 38202, 38203

You can test the ports here http://www.yougetsignal.com/tools/open-ports/

For tips on opening ports, reference this article. Choose your OS from the drop-down menu

https://us.battle.net/support/en/article/firewall-proxy-router-and-...

PC Users - Disable any antivirus or security programs that may interfere (more info here)

https://support.steampowered.com/kb_article.php?s=48e880376d1346716...

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

 

*If you're having frame-rate issues while streaming from XSplit, right click on the source you added to your scene, and disable Special Optimizations

*Users experiencing low FPS or FPS loss after upgrading to Windows 10 may resolve the issue by disabling the Xbox DVR feature.

https://support.steampowered.com/kb_article.php?ref=6239-DZCB-8600

 

 If you are having trouble connecting to the games, here are some tips that will solve most issues.

-Refresh the web page

-Force quit and close the game using your console controller/PC keyboard, then re-try

-Clear the cache/cookies/history from your web browser, then force quit and close your web browser (Only do this before a game has begun)

-Power down your console/PC and wait 1-2 minutes, then power back on and re-try

-Reboot your router

 

As always, you can submit a support ticket here for additional help https://jackboxgames.zendesk.com/anonymous_requests/new

 

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1 Comments

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    derk m

    privacy is sacrosanct.  jack must work without analytics

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