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General Guidelines and Connection Tips

No separate app is required to play,  simply open your web browser and connect to jackbox.tv  (DO NOT USE JACKPAD)

Only one user can login per browser (per device)

Make sure to have cookies & JavaScript enabled on your browser (cookies will allow you to rejoin the game if you get disconnected)

Rooted or jail-broken devices are not guaranteed to work

Disable private browsing if you get a blank white screen on jackbox.tv

Disable any ad/pop up blocking software (they don't always play nice with jackbox.tv)

Make sure that the following ports are set to open on your firewall and router 80, 443, 843, 38202, 38203

You can test the ports here http://www.yougetsignal.com/tools/open-ports/

For tips on opening ports, reference this article. Choose your OS from the drop-down menu

https://us.battle.net/support/en/article/firewall-proxy-router-and-...

PC Users - Disable any antivirus or security programs that may interfere (more info here)

https://support.steampowered.com/kb_article.php?s=48e880376d1346716...

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

 

*If you're having frame-rate issues while streaming from XSplit, right click on the source you added to your scene, and disable Special Optimizations

*Users experiencing low FPS or FPS loss after upgrading to Windows 10 may resolve the issue by disabling the Xbox DVR feature.

https://support.steampowered.com/kb_article.php?ref=6239-DZCB-8600

 

 If you are having trouble connecting to the games, here are some tips that will solve most issues.

-Refresh the web page

-Force quit and close the game using your console controller/PC keyboard, then re-try

-Clear the cache/cookies/history from your web browser, then force quit and close your web browser (Only do this before a game has begun)

-Power down your console/PC and wait 1-2 minutes, then power back on and re-try

-Reboot your router

 

As always, you can submit a support ticket here for additional help https://jackboxgames.zendesk.com/anonymous_requests/new

 

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8 Comments

  • 0
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    Trevor

    We just played a game about 15 minutes ago, and we were able to enter our answers for the prompts, but when it came time to pick our answers, all 7 of us got blank white screens on our phones. We've played the game with no issues in the past; this is the first time we've had a problem.

  • -1
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    Jackbox Games Support

    Very sorry for the trouble, can you please clear the cache on your web browsers and then try the game again. Let us know if the problem continues

  • 0
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    Vanessa Cline

    We just bought and downloaded the Party Pack 3, to our Apple TV, played Fibbage and the internet games without problems, but after one round of the Monster Dating game we tried to back out and now when we select the app it just shows a black screen

  • 0
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    Jackbox Games Support

    @Vanessa

    Double tap the home button on your Apple TV remote and swipe up to force close TJPP4, then re-launch the game and try again. 

    Edited by Jackbox Games Support
  • 0
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    Dana Morelli Whitman

    I just purchased Quiplash from the Mac App Store on my iphone. I got a message that the app was sent to my Apple TV. I did not see it on my Apple TV so I researched and found that I have to have a 4th generation Apple TV. I have a 3rd generation Apple TV. Why was I able to purchase? Can I get a refund?

  • 0
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    Jackbox Games Support

    Sorry Dana, we can't process refund requests, you'd have to contact Apple support.

  • 0
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    Madelaine Rausch

    How do I cancel my subscription, I was unaware that I had to pay 10/months i thought it was a one time $10 fee. 

     

    Please let me know. Thank you!

  • 0
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    Jackbox Games Support

    Hi Madelaine,

    What subscription are you referring to? Our games do not require a monthly fee, it's a one-time purchase. 

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