General Guidelines and Connection Tips

No separate app is required to play,  simply open your web browser and connect to  (DO NOT USE JACKPAD)

Only one user can login per browser (per device)

Make sure to have cookies & JavaScript enabled on your browser (cookies will allow you to rejoin the game if you get disconnected)

Rooted or jail-broken devices are not guaranteed to work

Disable private browsing if you get a blank white screen on

Disable any ad/pop up blocking software (they don't always play nice with

Make sure that the following ports are set to open on your firewall and router 80, 443, 843, 38202, 38203

You can test the ports here

For tips on opening ports, reference this article. Choose your OS from the drop-down menu

PC Users - Disable any antivirus or security programs that may interfere (more info here)


*If you're having frame-rate issues while streaming from XSplit, right click on the source you added to your scene, and disable Special Optimizations

*Users experiencing low FPS or FPS loss after upgrading to Windows 10 may resolve the issue by disabling the Xbox DVR feature.


 If you are having trouble connecting to the games, here are some tips that will solve most issues.

-Refresh the web page

-Force quit and close the game using your console controller/PC keyboard, then re-try

-Clear the cache/cookies/history from your web browser, then force quit and close your web browser (Only do this before a game has begun)

-Power down your console/PC and wait 1-2 minutes, then power back on and re-try

-Reboot your router


As always, you can submit a support ticket here for additional help


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  • 0

    We just played a game about 15 minutes ago, and we were able to enter our answers for the prompts, but when it came time to pick our answers, all 7 of us got blank white screens on our phones. We've played the game with no issues in the past; this is the first time we've had a problem.

  • -1
    Jackbox Games Support

    Very sorry for the trouble, can you please clear the cache on your web browsers and then try the game again. Let us know if the problem continues

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